At Henner, a loyal customer is a customer who can express themselves. So we're listening to you.
Upon receipt of the completed electronic form, you will immediately receive an acknowledgment of receipt in your mailbox and within a maximum of 10 days (excluding postal deadlines) if you have communicated a complaint to us by other means. Note that in more than 85% of cases we provide a response within 48 hours, our response time cannot exceed 2 months, unless the complexity of the processing requires additional time.
If the answers provided still do not give you complete satisfaction, we invite you to contact the insurance mediator whose contact details will be provided to you on request by the contact person in charge of your complaint.