Henner+ is awarded by the Argus d’Or
At the insurance awards ceremony held by Argus, the leading French insurance magazine, the Henner Group was awarded the Argus d’Or prize in the category of “most remarkable client relations initiative” for its Henner+ mobile app.
AN INNOVATION IN CLIENT RELATIONS
It was the intuitive and customer-centric approach that made the difference for the panel of judges.
Henner+ was designed in association with the Henner Group’s clients with the aim of making it smoother and easier for the healthcare plan administrator and its members to communicate. The judges were also impressed with the mobile app’s useful features, such as sending invoices by photo.
The Henner+ mobile app, a real healthcare and client relations hub, offers members the following features:
Manage and receive information on their Henner healthcare plan in real time:
– View their direct settlement card and send it by email to the healthcare provider
– Consult reimbursements
– Access the details and coverage of their plans and beneficiaries
– Request a quote
Relations with their client services team
– Send all documents electronically (by photo)
– Contact their client services team via secure message service
– Consult their medical details and those of their family
– Search and locate a healthcare provider within or outside the Henner network
Access healthcare information, articles and quizzes
The Henner+ mobile app can be downloaded for free on iOS and Android.
Henner+ was launched in France in October 2016 and has already been downloaded by more than 65,000 members.
Charles Robinet-Duffo, CEO of the Henner Group explains, “For the past 70 years, the Henner Group has been committed to client relations. Henner+ is the continuation of our commitment to the quality of service we strive to provide all our clients. We are proud of this achievement and are ready to meet the digital challenge with and for our clients.”
The Henner Group was given an Argus d’Or prize in 2015 for the best Communication Campaign, “Change the rules, old age no longer exists!” while in 2014 it received an Argus d’Or for Innovation in the ‘personal insurance for the the general public’ category for its Care & Health range.
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About the Henner Group
The Henner Group, a company that designs innovative health and life insurance solutions, is a leader on the French market for group healthcare insurance. With its strong international presence, the independent French company has 1,500 employees throughout France as well as Europe, Asia, Africa and North America. Active in all segments of health and life insurance (healthcare, life and disability insurance), the Henner Group works with 10,000 companies of all sizes to design and manage insurance plans for some 1.5 million members, employees and families. The company has put together the world’s largest network of healthcare providers, with 1 million providers in the USA and more than 50,000 in 166 countries, providing its members access to care wherever they are in the world. www.henner.com